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Our Process

We Make Cleaning Easy

Our house cleaning services are all about providing convenience for you and your family, and that starts from the very first phone call. We've streamlined our process so there's no headache or stress in getting set up. A bit of information and a hint of prep, and you're good to go.

Siblings Petting Dog
  • Set Up Your Cleaning
  • Call us at 919-446-4486 or message us online for a quote. If you send a message online, we'll be back to you within one business day.
  • Provide info about your home - number of bedrooms (including those used for home offices, etc.), bathrooms, square footage, and so on - and the type of service you need (weekly, monthly, one-time, etc.)
  • Get an upfront, flat-rate quote with no contract and nothing to sign.
  • Schedule your appointment. For recurring service, we set you up on the same day of the week, with the same cleaning team each time.
  • Provide entry instructions - a door code, a hidden key - so we know how to get in.
  • Make us aware of any special requests - a priceless vase you don't want to be touched, or a room we shouldn't enter, or anything else you need us to know.
  • Provide your payment information. Debit and credit cards only. You won't be charged until after your cleaning.

Prep For Your Cleaning

  • You'll get a reminder text 48 hours before the appointment, and another text when the team is on their way to you.
  • Remove any extraordinary clutter or mess - toys, clothes, etc. - that will make cleaning difficult.
  • If you have a pet that's, we'll say, "lovely," make sure they're secure. We can work around calmer pets.
  • Close the door to any room that will not require cleaning.
  • If you're having linens changed, make sure the fresh linens are set out and clearly visible.
  • If you need to make any changes to your appointment, contact our office as soon as possible.

What We Don't Do

We aim to provide as thorough and straightforward a cleaning as possible but to properly set expectations and provide for the safety of our employees, there are some services we aren't able to provide:

  • Picking up excessive clutter, like toys or clothes. You know better than we do where it goes.
  • Washing, drying or folding laundry.
  • Deep carpet cleaning.
  • Hand-cleaning anything higher than what we can reach (we use extension dusters for everything else).
  • Exterior window cleaning, except for easily accessible glass doors.
  • Wet-cleaning electronics.
  • Washing your walls.
  • Moving heavy furniture.
  • Scooping a litter box.
  • Cleaning up animal or human bodily waste.
  • Cleaning unsanitary or excessively cluttered homes.
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Call For Same Day Service/Emergencies at 919-446-4486 .

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